Help Center · Account
"Too many devices"?
You're over your plan's simultaneous device limit — sign out on unused devices or reset your subscription.
Each plan has a limit on devices online at the same time (shown in the user center). Above it, new devices can't connect.
- Sign out of VPNCheap on devices you no longer use, then wait a few minutes.
- Can't reach those devices? Reset your subscription in the user center — every device must sign in again.
- Need more devices? Upgrade your plan in the user center.
Please don't share your account — account sharing is detected and puts the account into a restricted state. See My account is restricted.
Still need help?
Open the live chat in the app or user center, or submit a ticket — we'll get back to you soon.