My account is restricted

To keep the network stable for everyone, the system automatically detects BT / P2P downloading, account sharing, pulling subscriptions with third-party tools, packet capture and reverse engineering, port scanning and similar behaviour. Detected accounts enter a restricted state.

What happens

• Fewer servers are available; other features and your plan's validity are not affected, and nothing needs changing in the app.
• We email you the reason and when it ends.
• Duration: 7 days the first time; 14 days if it happens again during or after; 30 days for each time after that. It lifts automatically.
• Your plan keeps running while restricted; a restriction isn't grounds for a refund or extension.

How to avoid it

• Don't use BT or other P2P downloading.
• Keep your account to yourself.
• Use the official apps; don't capture traffic or fetch subscriptions with third-party tools. Normal installing, updating and using the official apps never triggers a restriction.

Full rules: section 5 of the Terms of Service. If you have a legitimate need to inspect app traffic, contact us beforehand.