Help Center · Connection
Can't connect, timeouts or slow speed?
Check your plan and data, then switch server, update the app or change network.
Work through these in order and try connecting after each step:
- Check your plan and data in the user center — not expired, data not used up.
- Switch server: pick another server in the same or a nearby region.
- Update to the latest version — see how to update.
- Change network: switch between Wi-Fi and mobile data; office or school networks may block connections.
- Turn off other VPN / proxy apps, then fully quit and reopen VPNCheap.
If you see fewer servers than usual, your account may be restricted — see My account is restricted.
Still not working? Submit a ticket in the app under "Connection / servers" with the time, the server you used and your network type, plus a screenshot.
Still need help?
Open the live chat in the app or user center, or submit a ticket — we'll get back to you soon.