Help Center · Payments & plans
I paid but my plan hasn't been added
Usually done within minutes. Don't pay twice — submit a ticket with your order details.
- After paying, refresh "My orders" in the user center — it normally completes within minutes.
- Don't pay again. Some payment methods take 10–15 minutes to confirm.
- Still missing? Submit a ticket under "Payment not received" with your order number, a payment screenshot and the payment time.
For refunds, please read the refund policy first and submit a ticket under "Refund".
Still need help?
Open the live chat in the app or user center, or submit a ticket — we'll get back to you soon.